Information on the processing of your data in accordance with Art. 13 of the General Data Protection Regulation (GDPR)
Responsible for data processing on this website is:
Balane GmbH
Balanstraße 84
81541 München
Deutschland
E-Mail: contact@balane.tech
Managing Director: Jonas David Höttler
The following information provides an overview of what happens to your personal data when you visit this website. Personal data is any data that can be used to personally identify you.
This website uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.
Hosting Provider:
Vercel Inc.
440 N Barranca Ave #4133
Covina, CA 91723
USA
Type and Scope of Processing:
When visiting this website, the hosting provider automatically stores technical information in server log files:
Purpose of Processing:
Processing is carried out for the technical provision of the website, to ensure system security, and to optimize the internet offering.
Legal Basis:
Processing is based on Art. 6 para. 1 lit. f GDPR (legitimate interest). Our legitimate interest lies in the proper functioning and security of our website.
Storage Duration:
The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. This is usually the case after 7 to 30 days.
Third Country Transfer:
Vercel operates servers worldwide, including in the USA. Data transfer to the USA is based on the EU-US Data Privacy Framework, for which the European Commission has issued an adequacy decision (Art. 45 GDPR). A data processing agreement pursuant to Art. 28 GDPR has been concluded with Vercel.
More information: Vercel Privacy Policy
This website uses Umami, a privacy-friendly, cookie-free open-source web analytics software. Umami does not set cookies and does not store personal data.
Data Collected:
Umami only collects anonymous, aggregated usage data such as page views, time on page, and referrer. Identification of individual visitors is not possible.
Cookies & Tracking:
Umami is completely cookie-free and GDPR-compliant. No cookies are set and no fingerprinting is performed.
Hosting:
Umami is self-hosted by us on servers of Railway Inc. in the European Union. Railway is a US company certified under the EU-US Data Privacy Framework. A data processing agreement (DPA) pursuant to Art. 28 GDPR has been concluded with Railway. No data is transferred to third parties.
Legal Basis:
Art. 6 para. 1 lit. f GDPR (legitimate interest). Our legitimate interest lies in analyzing and optimizing our website. Since Umami does not collect personal data and does not set cookies, no consent is required.
If you contact us by email, the data you provide (your email address, possibly your name, and other information you provide) will be stored by us to process your inquiry.
Purpose:
Processing your inquiry and communicating with you.
Legal Basis:
Art. 6 para. 1 lit. f GDPR (legitimate interest in responding to your inquiry) or Art. 6 para. 1 lit. b GDPR if your inquiry is aimed at concluding a contract.
Storage Duration:
The data is deleted as soon as the processing of your inquiry is completed and no legal retention obligations exist.
If you contact us via a contact form on this website, your data will be processed for lead management and customer service.
Data Collected:
Purpose of Processing:
Lead management, customer service, processing inquiries, and contract initiation if applicable.
Legal Basis:
Art. 6 para. 1 lit. b GDPR (contract initiation) or Art. 6 para. 1 lit. f GDPR (legitimate interest in processing your inquiry and customer care).
System Used:
Data submitted via the contact form is delivered to us by email and stored in our mailbox to process your enquiry. We use the service Resend (Resend, Inc., USA) to deliver it.
Hosting Location:
Delivery via Resend may involve a transfer to servers in the United States. The transfer is based on the European Commission's standard contractual clauses pursuant to Art. 46(2)(c) GDPR.
Storage Duration:
Lead data is stored as long as it is required for processing your inquiry or for a possible business relationship. After correspondence is completed, the data is deleted unless legal retention obligations (e.g., commercial or tax law) exist. These are usually 6 to 10 years.
Data Processing Agreement:
A data processing agreement pursuant to Art. 28 GDPR is in place with Resend, Inc.
More information: Resend Privacy Policy
If you use our live chat or submit a support request via our ticket system, your data will be processed to handle your inquiry.
Data Collected:
Purpose of Processing:
Processing your support or chat request, tracking the matter, and communicating with you.
Legal Basis:
Art. 6 para. 1 lit. b GDPR (contract performance) or Art. 6 para. 1 lit. f GDPR (legitimate interest in processing your inquiry).
System Used:
Zammad – a self-hosted open-source system for support tickets and live chat.
Hosting Location:
Zammad is hosted on our own servers at Hetzner Online GmbH in Germany. No data is transferred outside the European Union.
Storage Duration:
Support tickets are retained for a reasonable period after the matter is closed to be available for follow-up questions. Deletion occurs as soon as no retention obligations exist.
You have the following rights regarding your personal data:
To exercise your rights, contact us at: contact@balane.tech
Objection to data processing based on legitimate interests (Art. 21 GDPR):
You have the right to object at any time, on grounds relating to your particular situation, to processing of personal data concerning you which is based on Art. 6 para. 1 lit. f GDPR (data processing based on a balance of interests).
If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or the processing serves the establishment, exercise, or defense of legal claims.
Contact for objection: contact@balane.tech
The data protection supervisory authority responsible for us is:
Bayerisches Landesamt für Datenschutzaufsicht (BayLDA)
Promenade 18
91522 Ansbach
Deutschland
Phone: +49 (0) 981 180093-0
E-Mail: poststelle@lda.bayern.de
www.lda.bayern.de
The appointment of a data protection officer is not legally required for our company. If you have questions about data protection, please contact: contact@balane.tech
No automated decision-making including profiling within the meaning of Art. 22 GDPR takes place.
We reserve the right to adapt this privacy policy so that it always complies with current legal requirements or to implement changes to our services in the privacy policy. The new privacy policy will then apply to your next visit.
Stand: January 2026